If you don’t already know, a 0800 number is a free to call number from landlines and is mainly used to encourage your customers to call you. For this reason they are perfect if you are running a marketing or sales campaign.
If you are a business and thinking about whether to change your contact phone number from a geographic number to a freephone number then you should look at your business model and assess if it’s the right move for you. As it’s a free number to call you will of course be paying for your customers to contact you so there is an added expense to your outgoings but surely if this leads to more sales then this can only be a good thing. Independent research carried out by the Institute of Direct Marketing found that 0800 freephone numbers can increase your sales andenquiries calls by up to 185%!
It’s important to know that calls to freephone numbers from mobile phones are charged – this charge varies and depends on your mobile network. Ongoing pressure from OFCOM to the mobile networks will see that calls to freephone numbers from mobiles will eventually be free. We’re hoping this change will be implemented very soon.
The fact that your company advertises a 0800 freephone number portrays an image that you actually care about your customers and encourage them to call in. This gives you an instant advantage over your competitors who don’t have a freephone number.
Setting up a 0800 number for your business couldn’t be easier and most creditable providers should also provide useful call handling services with every number. Gone are the days of having to have equipment installed and kit to route your calls to your staff. The 0800 just sits on your existing number and gives you an instant virtual switchboard that you control. This is perfect for both small and large businesses as set up is so easy.
A reputable provider should also give you control over your numbers and provide you with an online management tool to control and monitor your calls. By using this you have access to features such as call queuing, multi level IVR (Interactive Voice Response) e.g. – press 1 for sales, 2 for customer service, call whisper which allows you to identify yours calls, set up hunt groups and divert your calls to mobile or voicemail. This type of services make it a great tool for a small business, for example, a plumber is out of the office a lot and doesn’t want to miss his customer calls so he can set his 0800 number to try the office first and if this fails it forwards to his mobile. The call whisper tells him that the call is a customer call so he knows it’s not a personal call. He also gets missed call reports, voicemail to email and he can track all the calls that have been made to his 0800 number.
Communicating with your customers is one of the most important parts of running a successful business and any tool that aids this should be utilised.
For more information on 0800 freephone numbers, visit https://directnumbers.co.uk/numbers/0800.php
Customer calls are so important to any business and if your customers can’t get through to you then you really need to do something to sort this out. So what are the options open to you?