Call Queuing Systems Archives - Direct Numbers Blog

The new UK Wide non-geographic 03 numbers are a great choice for your business, charity or government organisation. These numbers are definitely here to stay and have become the number of choice. So why should my organisation switch to 03?

1) The EU Consumer Directive states that from 13^th June 2014, the majority of companies using 084 and 087 numbers for their customer service and complaint helpdesks will need to switch these numbers to a number that charges no more than a 01/02 geographic landline number. 03 numbers are the popular alternative to take over from 084 and 087 numbers.

2) 03 numbers are consumer friendly and the best number for your customers to use to contact you as callers are charged the same as calling an 01/02 number. Meaning that if you currently get free minutes to call a geographic landline then the 03 number will be included. So no high call costs on your landline and mobile phone bills.

3) 03 numbers are not fixed to any geographic location giving your customers a UK wide number to replace the more expensive to call 0845 number.

4) A number that is here to stay and that will grow with your business. 03 numbers are permanent and you can use them to divert your calls if changing office, telephone number or setting up further phone lines as your business expands. Like a mobile phone number you can take it with you!

5) Get more than just a number with Direct Numbers. All our numbers come packed with Call Handling features designed to professionalise your business. Use our portal to monitor your call stats, change where your number targets or set up advanced services like IVR (Interactive Voice Response) or Call Queuing.

Direct Number Customer Support Team

Customer calls are so important to any business and if your customers can’t get through to you then you really need to do something to sort this out. So what are the options open to you?

If you are a business and you can’t always get to answer every customer call or if you are out of the office a lot then you need to make sure that every inbound customer call is received and acted on. Gone are the days of having to invest in expensive call handling kit as these days the same services can be offered on a virtual service. Just point a 08 or geographic number to your existing landline or mobile and set up a call queuing service. You can specify the hold times, apology messages, hold music and more. Plus if you are using the right system you can see how many customers you have queuing on the line.

If you are a business with a high number of inbound calls then you can’t live without having a call queuing service set up. There is nothing worse than calling a company and getting a constant engaged tone. Make sure you are routing your customers to the correct department with the help of an IVR (Interactive Voice Response) set up on the line. This makes a powerful tool for your business and no customer service department should be without it.

A simple case study to show how this would work, an online shopping site gets a lot of customer calls during office hours. Their 10 strong customer service staff can’t always answer all the calls so they put an IVR and call queuing service on their 0800 freephone number. Now when customers call through they hear a welcome message and are given options to speak to sales, customer services or support. If the lines are busy once they have made their choice they are placed in a queue and hear on-hold music and apology messages until their call is answered. The customer service manager can monitor how many calls are queuing by using the online management tool. The customers are kept on the line and are not faced with the dreaded engaged tone.

By having a professional front end phone system a small business can take on the image of a much larger professional company. You’ll also be able to monitor your calls and analyse your call stats to see when your busiest times are or how many calls aren’t getting answered in time.

If you want to change the way you receive your customer calls or would like more information on call queuing or IVR services then please visit

https://directnumbers.co.uk/telecom-services/call-queuing