{"id":13,"date":"2013-06-10T10:15:25","date_gmt":"2013-06-10T10:15:25","guid":{"rendered":"https:\/\/directnumbers.co.uk\/blog\/?p=13"},"modified":"2020-03-16T11:05:57","modified_gmt":"2020-03-16T11:05:57","slug":"five-great-services-designed-to-make-communicating-with-your-customers-a-lot-smoother","status":"publish","type":"post","link":"https:\/\/directnumbers.co.uk\/blog\/five-great-services-designed-to-make-communicating-with-your-customers-a-lot-smoother\/","title":{"rendered":"Five services to make communicating with your customers smoother"},"content":{"rendered":"<p><a href=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2012\/03\/iStock_000018529546Small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" src=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2012\/03\/iStock_000018529546Small-300x199.jpg\" alt=\"Businessman sat at desk with two telephones.\" width=\"300\" height=\"199\" \/><\/a>If you have customers calling you on your phone then here is a list of some handy tools out there that are available for your company. It doesn\u2019t matter if you are a one man band or a large corporation, these are affordable services that do not require any kit and will make your life a lot easier.<\/p>\n<p>&nbsp;<\/p>\n<p>1)\u00a0\u00a0\u00a0\u00a0\u00a0 IVR (Interactive Voice Response) \u2013 The recorded auto attendant doesn\u2019t have to be dreaded. Let the IVR do all the hard work and send callers to the correct department which will free up your customers and your time. Just don\u2019t make your menu choices too long and convoluted.<\/p>\n<p>2)\u00a0\u00a0\u00a0\u00a0\u00a0 Call queuing \u2013 Don\u2019t miss those all important customer calls. The worst thing a caller can get is an engaged tone. Queue your customer calls and keep them on the line. Just make sure you have enough staff to answer as people don\u2019t want to queue for too long. That\u2019s bad!<\/p>\n<p>3)\u00a0\u00a0\u00a0\u00a0\u00a0 Fax to email \u2013 Be greener and cleaner. Don\u2019t waste paper. It\u2019s far more secure way of sending a fax and you can save the files electronically.<\/p>\n<p>4)\u00a0\u00a0\u00a0\u00a0\u00a0 Time of day routing \u2013 If you\u2019re open Mon to Fri 9am to 5pm then route all out of hours calls to another call centre, voicemail or even to your mobile. Stay in touch with your customer calls.<\/p>\n<p>5)\u00a0\u00a0\u00a0\u00a0\u00a0 Call whisper \u2013 we love this service. Record an audio prompt that only you hear which alerts you that it\u2019s a call through your business number. Great if you use your personal mobile for business calls.<\/p>\n<p>&nbsp;<\/p>\n<p>These are just a few virtual tools you can employ on your customer phone calls which are easy to set up and control with our great online management portal. Be in touch with your calls, your customers and your staff.\u00a0<a title=\"Direct Numbers - Hosted Solutions\" href=\"https:\/\/directnumbers.co.uk\/telecom-services\/\">To demo any of these services\u00a0<\/a>and see how you can get your business connected speak to\u00a0<b>Direct Numbers<\/b>\u00a0today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have customers calling you on your phone then here is a list of some handy tools out there that are available for your company. It doesn\u2019t matter if you are a one man band or a large corporation, these are affordable services that do not require any kit and will make your life [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[16,19,20,29],"class_list":["post-13","post","type-post","status-publish","format-standard","hentry","category-direct-numbers","tag-business-numbers","tag-call-handling","tag-call-queuing-2","tag-ivr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five services to make communicating with your customers smoother<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directnumbers.co.uk\/blog\/five-great-services-designed-to-make-communicating-with-your-customers-a-lot-smoother\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five services to make communicating with your customers smoother\" \/>\n<meta property=\"og:description\" content=\"If you have customers calling you on your phone then here is a list of some handy tools out there that are available for your company. 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