{"id":132,"date":"2015-06-17T14:54:27","date_gmt":"2015-06-17T14:54:27","guid":{"rendered":"https:\/\/directnumbers.co.uk\/blog\/?p=132"},"modified":"2019-04-11T14:40:56","modified_gmt":"2019-04-11T14:40:56","slug":"big-changes-to-08-09-and-118-numbers-happening-on-1st-july-2015","status":"publish","type":"post","link":"https:\/\/directnumbers.co.uk\/blog\/big-changes-to-08-09-and-118-numbers-happening-on-1st-july-2015\/","title":{"rendered":"Big Changes to 08, 09 and 118 Numbers Happening on 1st July 2015"},"content":{"rendered":"<p><strong>From the 1st of July 2015<\/strong>, OFCOM will be making changes to the way that service numbers charged. Service numbers are ones beginning <strong>08, 09 or 118<\/strong>, so if you are using one of these numbers then the following information is very important.<\/p>\n<p><a title=\"Clearer Call Charges - OFCOM\" href=\"http:\/\/www.ukcalling.info\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-133\" src=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/UK-calling-info.jpg\" alt=\"UK calling info\" width=\"499\" height=\"800\" srcset=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/UK-calling-info.jpg 499w, https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/UK-calling-info-187x300.jpg 187w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<p>The calls will now be charged to the caller in two parts:<\/p>\n<p><strong>Access Charge:<\/strong><\/p>\n<p>This part of the call is charged by the caller\u2019s phone company, so for example Vodafone, EE, O2 etc. according to their contract rates.<\/p>\n<p><strong>Service Charge:<\/strong><\/p>\n<p>This part of the call is charged by the organisation offering the service, so for example if you have a number through Direct Numbers, our network provider is KCom and they will be charging this part of the call.<\/p>\n<p><strong>What This Means For You:<\/strong><\/p>\n<p>If you have any of these number prefixes with us, it means that you will now have to review all of your marketing materials and advertising where your number is shown to reflect the new charging in order to make it clear to the customers. You must ensure that your service charge is clearly displayed everywhere that you advertise or promote that number. The service charge should be prominent and in close proximity to the number itself. The recommended form of wording is as follows:<\/p>\n<p><strong>\u201cCalls cost Xp (or Xp per minute) plus your company\u2019s access charge\u201d.<\/strong><\/p>\n<p>Our Numbers Starting: New Retail Service Charge Price Point (incl VAT) from 1st July 2015<br \/>\n<a href=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/Service-charges.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-134\" src=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/Service-charges.png\" alt=\"Service charges\" width=\"305\" height=\"145\" srcset=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/Service-charges.png 305w, https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2015\/06\/Service-charges-300x143.png 300w\" sizes=\"auto, (max-width: 305px) 100vw, 305px\" \/><\/a><\/p>\n<p><em><strong>The good news for consumers &#8211; <\/strong><\/em><br \/>\n<em><strong>Freephone number (0800 &amp; 0808) will be FREE from mobiles as well as landlines from this date as well.<\/strong><\/em><\/p>\n<p>Full information on the changes, including what advertising needs to be reviewed, and well as a list of FAQ\u2019s is available through this website:<a href=\"http:\/\/www.ukcalling.info\/\" target=\"_blank\" rel=\"noopener noreferrer\"> http:\/\/www.ukcalling.info\/<\/a><\/p>\n<p>There has never been a better time to start thinking about switching your 084 or 087 business number to a customer friendly 03, 01 or 02 number.<\/p>\n<p>Speak to<a title=\"Direct Numbers\" href=\"https:\/\/directnumbers.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Direct Numbers<\/a> to see how we can help you switch your number over.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the 1st of July 2015, OFCOM will be making changes to the way that service numbers charged. Service numbers are ones beginning 08, 09 or 118, so if you are using one of these numbers then the following information is very important.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,33],"tags":[6,59,60,58],"class_list":["post-132","post","type-post","status-publish","format-standard","hentry","category-direct-numbers","category-virtual-phone-numbers","tag-08-numbers","tag-09-numbers","tag-clearer-calling","tag-ofcom-regulation-change"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OFCOM changes to 08, 09 &amp; 118 numbers on 1st July 2015<\/title>\n<meta name=\"description\" content=\"OFCOM are attempting to make pricing clear for calling 08, 09 and 118 numbers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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