{"id":16,"date":"2013-08-06T10:22:41","date_gmt":"2013-08-06T10:22:41","guid":{"rendered":"https:\/\/directnumbers.co.uk\/blog\/?p=16"},"modified":"2020-03-16T11:30:03","modified_gmt":"2020-03-16T11:30:03","slug":"the-government-is-to-ban-the-use-of-084-and-087-telephone-numbers-for-customer-inquiries-and-complaints-from-next-summer","status":"publish","type":"post","link":"https:\/\/directnumbers.co.uk\/blog\/the-government-is-to-ban-the-use-of-084-and-087-telephone-numbers-for-customer-inquiries-and-complaints-from-next-summer\/","title":{"rendered":"Government to ban use of 084 &#038; 087 numbers for customer inquiries"},"content":{"rendered":"<p id=\"story_continues_1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" src=\"https:\/\/directnumbers.co.uk\/blog\/wp-content\/uploads\/2019\/01\/phone-operators.jpg\" alt=\"Call centre\" width=\"304\" height=\"171\" \/><\/p>\n<p>Under new legislation, companies will be prevented from charging more than the cost of a call to mobile or local landline numbers<\/p>\n<p>The rules, set out in a European Union directive, are due to come into force on 13 June 2014.<\/p>\n<p>Inquiry and complaint calls cost up to 41p a minute for mobile phone users.<\/p>\n<p>David Hickson, of the\u00a0<a href=\"http:\/\/www.fairtelecoms.org.uk\/\">Fair Telecoms Campaign<\/a>, welcomed the government&#8217;s decision, telling the BBC: &#8220;We&#8217;ve seen the words in the draft legislation. There&#8217;s no get-outs. There&#8217;s no cop-outs.&#8221;<\/p>\n<p>Read the full story on\u00a0<a title=\"Complaints call costs to be capped\" href=\"http:\/\/www.bbc.co.uk\/news\/uk-politics-23590778\" target=\"_blank\" rel=\"noopener noreferrer\">BBC NEWS<\/a>.<\/p>\n<p>If you&#8217;re a business then you need to think about changing your customer helpdesk and complaint numbers from 084 and 087 for the change next year.<\/p>\n<p>A great alternative to these numbers and a much more user friendly number is the new 03 number ranges which cost the same as a geographic number when called. For more information on this please speak to\u00a0<a title=\"03 Numbers \" href=\"https:\/\/directnumbers.co.uk\/numbers\/0330.php\" target=\"_blank\" rel=\"noopener noreferrer\">Direct Numbers<\/a>\u00a0today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Under new legislation, companies will be prevented from charging more than the cost of a call to mobile or local landline numbers The rules, set out in a European Union directive, are due to come into force on 13 June 2014. Inquiry and complaint calls cost up to 41p a minute for mobile phone users. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[4,12,22,26],"class_list":["post-16","post","type-post","status-publish","format-standard","hentry","category-direct-numbers","tag-03-number","tag-0844-number","tag-cut-call-costs","tag-government-is-to-ban-the-use-of-084-and-087-telephone-numbers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Government to ban use of 084 &amp; 087 numbers for customer inquiries<\/title>\n<meta name=\"description\" content=\"Under new legislation, companies will be prevented from charging more than the cost of a call to mobile or local landline numbers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/directnumbers.co.uk\/blog\/the-government-is-to-ban-the-use-of-084-and-087-telephone-numbers-for-customer-inquiries-and-complaints-from-next-summer\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Government to ban use of 084 &amp; 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