{"id":19,"date":"2013-10-15T10:29:13","date_gmt":"2013-10-15T10:29:13","guid":{"rendered":"https:\/\/directnumbers.co.uk\/blog\/?p=19"},"modified":"2020-03-16T11:32:03","modified_gmt":"2020-03-16T11:32:03","slug":"hosted-ivr-a-great-tool-for-small-to-medium-sized-businesses","status":"publish","type":"post","link":"https:\/\/directnumbers.co.uk\/blog\/hosted-ivr-a-great-tool-for-small-to-medium-sized-businesses\/","title":{"rendered":"Hosted IVR \u2013 A Great Tool for Small & Medium Sized Businesses"},"content":{"rendered":"

\"ivr-call-handling\"<\/p>\r\n

IVR which stands for Interactive Voice Response has been around for a while now\u00a0and is used extensively by businesses. It\u2019s basically an automated menu tool on your phone which will route your customers to where they want to go.<\/p>\r\n

Back in the day, a company would need to have a piece of kit in their office to make use of this IVR service. This would require technical know how and equipment costs which can be a daunting prospect for many businesses.<\/p>\r\n

Hosted IVR<\/a>\u00a0has provided a breakthrough in that it is now an affordable facility that many small to medium sized businesses can now make use of. Hosted basically means the IVR platform is hosted in the \u2018cloud\u2019 and therefore no in-house kit is needed. A customer can simply design and manage their IVR on an online portal which requires little to no technical knowledge.<\/p>\r\n

So why should a business use IVR technology? I would say it\u2019s not for all businesses but if you do have a customer flow of calls coming in on a daily basis then you need to look at where they are terminating to, what your customers are calling about and can an IVR manage these calls better for you than say a receptionist.<\/p>\r\n

I have highlighted below some of the key benefits an IVR can have for your business:-<\/p>\r\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0Answering phone calls can take both time and money so let the IVR capture that initial call. Don\u2019t lose your customer calls.<\/p>\r\n

2)\u00a0\u00a0\u00a0\u00a0\u00a0IVR will work for your business even when your business is closed. You can provide information to your customer and capture their messages even when you\u2019re closed and there is no one to answer the call.<\/p>\r\n

3)\u00a0\u00a0\u00a0\u00a0\u00a0Your business can seem a lot bigger and have a professional front end even when you\u2019re just a small \u2018one man\u2019 show.<\/p>\r\n

4)\u00a0\u00a0\u00a0\u00a0\u00a0Hosted IVR is easy to use and very affordable which means it\u2019s a great choice for a start up company that wants to look at managing their calls.<\/p>\r\n

5)\u00a0\u00a0\u00a0\u00a0\u00a0Save time and money by getting the call to the correct department without having to send the call to a busy receptionist first.<\/p>\r\n

6)\u00a0\u00a0\u00a0\u00a0\u00a0Analyse your call stats and see what your customer calls are doing on a daily, weekly or monthly basis.<\/p>\r\n

7)\u00a0\u00a0\u00a0\u00a0\u00a0Use automated key capture functionality which will allow your customers to check their balances, order over the phone or request information without having to speak to a representative.<\/p>\r\n

Things to look out for if you do run an IVR for your business and common customer gripes are:-<\/p>\r\n

1)\u00a0\u00a0\u00a0\u00a0\u00a0Long IVR menus are a big no no \u2013 put yourself in your customer\u2019s shoes \u2013 so keep menu options short and direct.<\/p>\r\n

2)\u00a0\u00a0\u00a0\u00a0\u00a0Make sure it works properly and voice activation technology works correctly without customers having to repeat their choices.<\/p>\r\n

3)\u00a0\u00a0\u00a0\u00a0\u00a0If you do have long call queues on your IVR then make sure you\u2019re not charging too much for the call. This will really annoy your customers.<\/p>\r\n

So keeping all of this in mind and deciding that you do need this for your business then you\u2019ll need to look at a provider for this service. This is where you\u2019ll need to\u00a0speak to us<\/a>\u00a0at Direct Numbers whereby we always urge our customers to try a\u00a0free demo<\/b>\u00a0of our hosted services to see how it can benefit your business.<\/p>\r\n\r\n

 <\/p>\r\n","protected":false},"excerpt":{"rendered":"

IVR which stands for Interactive Voice Response has been around for a while now\u00a0and is used extensively by businesses. It\u2019s basically an automated menu tool on your phone which will route your customers to where they want to go. Back in the day, a company would need to have a piece of kit in their […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,27],"tags":[10,14,61,28,29],"class_list":["post-19","post","type-post","status-publish","format-standard","hentry","category-direct-numbers","category-hosted-ivr","tag-0800-ivr","tag-0845-ivr","tag-hosted-ivr","tag-interactive-voice-response","tag-ivr"],"yoast_head":"\nHosted IVR \u2013 A Great Tool for Small & Medium Sized Businesses<\/title>\n<meta name=\"description\" content=\"Hosted IVR - a great tool for small to medium businesses. 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