Cancer Partners UK were looking for an IVR automated attendant solution on a geographic 0208 number. Direct Numbers were able to provide a hosted IVR service whereby callers can choose the clinic they need to speak to by selecting the appropriate menu options.
The service also allows callers to leave their details for a call back if they choose to do so. Along with these call handling features, our client is also able to monitor and check call stats using our online portal reporting package.
"Since working with Direct Numbers, I have found them to be professional, efficient and a pleasure to deal with. Their customer service is excellent and they are always on hand to deal with any queries. The IVR phoneline itself has been the perfect solution for our business needs, and the reporting system also enables us to accurately monitor the effectiveness of our marketing activity."
Sarah Bradley, Cancer Partners UK
Italian restaurant chain Prezzo have over 130 sites throughout the UK and have taken the advantage of using some of our Gold 0800 freephone numbers for their customers to call.
They use our call queuing service with bespoke audio for a central reservation line and they are able to manage their calls and stats using our online portal. Prezzo also requested a need for a bespoke IVR solution for their internal technical calls from their network of restaurants. We took their needs on board and designed them a bespoke IVR menu options and delivered their calls to where they needed to be.
The Finance 4 Group were looking for a Gold 03 number as their main customer point of contact. They needed a number that looked great and memorable that would not come with high inbound call charges. Our excellent range of 0330 and 0333 numbers were exactly what they were looking and they also provided Finance 4 Group with an instant back up recovery solution by being able to re-route their calls should they have any internal network problems.
"Dealing with Direct Numbers has been a pleasure. Neil our account manager has always helped identify and resolve our needs in the most professional manner. I would have absolutely no hesitation in recommending Direct Numbers .... Please feel free to give me a buzz should you wish to chat over the service we received and continue to receive"
Brian Thomson . Finance 4 Group
The talent and rights management agency use our 0800 freephone numbers to track the responses they get from the many media campaigns they run.
By tracking the call volumes on these numbers they are able to monitor the ROI on the many marketing campaigns they run. They are able to track call volumes, add bespoke audio and re-route numbers using our easy to use client management portal.
The online standing desk megastore required a good 03 number for their customers to call.
The solution they wanted was to have a simple IVR menu option with a call back facility message which is then emailed to their customer service team. It’s a simple solution that enables them to make use of our ‘time of day’ routing and receive calls during their open hours.
Sussex Accounting Solutions is a great example of how a smaller local business can benefit from using our services. They use a local 01273 Sussex number as their main contact number as most of their clients are based in this area.
Using our call routing services they can pick up their calls in the office or out on the road on their mobiles - this guarantees that every call is delivered and if they can't take it then voicemails are delivered to the team as an audio file straight to their email inbox.
"My business having a local landline telephone number looks great to potential and existing clients. Direct Numbers provide a system that quickly and effectively sends calls to my business mobile phone which comes with me wherever I am."
Dan Payne, Sussex Accounting Solutions
Temple Barrister Direct is a team of London barristers who wanted a 0800 freephone number for their main website enquiry line. They wanted a service which gave them the flexibility to change where the calls were being routed depending on which members of the team were available either in the office or mobile. They also wanted to use our fax to email service which offers a paperless way and much more secure way of receiving sensitive documents via fax.
"I have worked with Direct Numbers from the inception of my business. I was extremely impressed with the service I have received, in particular the time and attention to detail given to my requirements. I was given objective and helpful assistance when selecting which communication tools best fit my aims."
Duncan Richards, Temple Barrister Direct
As a busy NHS / Private Dental Practice with the majority of patient communications and appointment booking occurring over the telephone, it frustrated me when receptionists were unable to deal with the volume of calls we would receive daily. Patients would often explain that they had found it difficult to 'get through to us' especially during our busy times early in the morning.
I searched long and hard and considered a number of options when deciding on a system that would work for us to ensure every telephone call possible was answered and dealt with.
Most options involved a significant initial investment in the form of a new telephone system, with multiple additional monthly line rental charges.....then I found Direct Numbers!
A seemless transitions was essential for us as we couldn't tolerate any interruption to our ability to handle calls. The team at Direct Numbers have been excellent in providing me with a custom made solution for our practice.Their customer support is second to none.Any enquiries we have had have been dealt with swiftly. We now have a call waiting system that rivals any professional organisation without the price tag of a new telephone system .The online portal is fantastic...we recently needed to introduce 'options' to our telephone system to allow patients to be directed to the co rrect department. By using the portal I was able to set this up with a few clicks of a mouse and it was active on our telephone number within seconds.
I am truly impressed with the excellent functionality this new system gives us. I would thoroughly recommend it as a cost effective solution for any company looking for an effective way to manage their phonecalls whilst having ultimate control over the content of messages and options via an easy to use online portal.
In a recent survey conducted at the practice, thanks to the new system our patients reported being extremely satisfied with their ability to speak to a receptionist and book an appointment in a timely manner.
Gethin Jones, Moorside Dental Practice