Queue Your Customer Calls
If you have a limited amount of phone lines and lots of inbound calls then it makes sense to put in place a call queuing system. A professional way to manage your inbound calls without your customers getting the dreaded engaged tone. Keep them on the line with hold music until you can get to their call.
Set up your own call queuing scenario with our easy to use online management tool. Terminate your calls to one or more destination numbers. Pick your queue size, how many calls you want connected at one time, on hold music and apology intervals.
Here's a simple case study :-
A ticketing company receives high call volumes. Calls coming into them get queued until there is an available agent free to get the call.
Queued callers get hold music and messages as they wait to connect.